OFM Service Alert – WWA and ER Payroll & Related Reports Degraded

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What is impacted?

Enterprise Reporting (ER) and Washington Workforce Analytics (WWA) reports related to the Dec 23 Payroll Financials are currently reporting doubled amounts.

Who is impacted?

All ER and WWA users (agency numerically 0110 through 3000)

How does this impact customers?

Amounts are doubled when customers run financial reports for reconciliation for agencies. Users should refrain from using the reports while OFM investigates the issue. OFM will do the necessary entries to correct this issue.

When did the incident start?

Thursday Morning,  December 22, 2022

Technical Notes:

OFM is investigating the issue and will communicate with users once the issue is fixed.  Ref:INC0079566

This communication was sent to:

OFM GovDelivery AFRS, ER, WWA and HRMS topics

Questions?

OFM Help Desk      HereToHelp@ofm.wa.gov      360.407.9100