The issue has been fixed and users have been unlocked.
When did the incident end?
Wednesday, July 3, 2024 at 11:05 a.m.
Reason for Outage:
Some routine updates to tables within HRMS were moved into HRMS production this morning. As we moved the item into production, HRMS was attempting to complete these transports while the system was under heavy use due to payroll cutoff. This volume of work caused the transport process to be slowed down. Once any issues with the updates themselves were eliminated and we recognized the heavy system use contributing to the errors within HRMS while these updates were underway, the solution was to lock users to allow HRMS to completed the transport. Once the transport had the ability to complete, no further errors were identified and this issue is resolved.
The HRMS team will no longer complete these types of updates during regular system hours.
Message sent 7/3/24 at 10:55 a.m.
What has changed since last update?
HRMS is locked until further notice to allow further troubleshooting.
Message sent 7/3/24 at 9:37 a.m.
What is impacted?
The Human Resource Management System (HRMS) and MyPortal are down.
Who is impacted?
All HRMS and MyPortal users
How does this impact customers?
Users will receive errors if attempting to use HRMS or MyPortal.
When did the incident start?
Wednesday, July 3, 2024 at 9:10a.m.
Technical Notes:
OFM is investigating the issue and will communicate with users once the issue is fixed. Ref:INC0129371
