OFM Service Alert – HRMS Locked for Some Users - Resolved

Monday, December 12, 2022 - 09:08
OFM ITS Service Alert

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What is impacted?

Some HRMS users were unable to access HRMS this morning.

Who is impacted?

Some HRMS users

How does this impact customers?

HRMS was locked and unavailable to some users.

When did the incident start?

Monday, December 12, 2022 at 5:40 a.m.

When did the incident end?

Monday, December 12, 2022 at 8:50 a.m.

Reason for Outage:

The post HRMS Stacks Unlock job did not unlock all users when it was initiated at 5:40 this morning. OFM technicians had to manually unlock all users who were impacted. We apologize for any inconvenience.

Technical Notes:

OFM is investigating the root cause for this issue.

This communication was sent to:

HRMS Communications and HRMS Technical List

Questions?

 

OFM Help Desk

     OFM Help Desk

     HereToHelp@ofm.wa.gov

     360.407.9100