OFM Service Alert – Webi, WWA, & ER – Resolved

Tuesday, December 10, 2024 - 12:11
OFM ITS Service Alert

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

The WWA incremental data load completed successfully and all universes are available for reporting with a refresh date 12/09/2024.

When did the incident end?

Tuesday, December 10, 2024 at 8:36 a.m.

Reason for Outage:

Data connections needed to be updated.


Message sent 12/9/24 at 10:27 a.m.

What has changed since last update?

Reports are now running successfully, but the data load from Friday Sunday evening failed and reports from the last pay period in November are not yet available. We will update you when that data is loaded successfully.


Message sent 12/9/24 at 9:04 a.m.

What is impacted?

Web Intelligence (Webi), Enterprise Reporting (ER), and Washington Workforce Analytics (WWA) are experiencing degraded service.

Who is impacted?

BI Launchpad (WebI), Reporting Portal, and WWA users.

How does this impact customers?

Some users are not able to log in or run reports.

When did the incident start?

Saturday, December 7, 2024 at 7:45 p.m.

Technical Notes:

OFM is investigating the issue and will communicate with users when the issue is fixed.  Ref:

Ref: INC0144162

This communication was sent to:

OFM GovDelivery ER and HRMS topics

Questions?

 

OFM Help Desk

     OFM Help Desk

     HereToHelp@ofm.wa.gov

     360.407.9100