OFM Service Alert – WWA and ER Payroll & Related Reports - UPDATE

Wednesday, December 28, 2022 - 11:16
OFM ITS Service Alert

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

OFM is actively working to fix the GL entries by the end of today (Dec. 28) for the corrected data to be processed tonight. OFM will send an update on Thursday (Dec. 29) morning to let you know when you can run your reports. Until the next update, agencies 0110 through 3000 are asked to hold off on running financial reports for reconciliation. We appreciate your patience while we fix this issue.


 

Message sent 12/27/22 at 1:20 p.m.

What is impacted?

Enterprise Reporting (ER) and Washington Workforce Analytics (WWA) reports related to the Dec 23 Payroll Financials are currently reporting doubled amounts.

Who is impacted?

All ER and WWA users (agency numerically 0110 through 3000)

How does this impact customers?

Amounts are doubled when customers run financial reports for reconciliation for agencies. Users should refrain from using the reports while OFM investigates the issue. OFM will do the necessary entries to correct this issue.

When did the incident start?

Thursday Morning,  December 22, 2022

Technical Notes:

OFM is investigating the issue and will communicate with users once the issue is fixed.  Ref:INC0079566

This communication was sent to:

OFM GovDelivery AFRS, ER, WWA and HRMS topics

Questions?

 

OFM Help Desk

     OFM Help Desk

     HereToHelp@ofm.wa.gov

     360.407.9100