Tuesday, September 27, 2022 - 09:57Link to original content Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service. What has changed since last update? Configuration of the SAW connection to BI Launchpad has been fixed. WebI reports are accessible through SAW. When did the incident end? Tuesday, Sept. 27, 2022 at 8 a.m. Reason for Outage: There was a configuration issue with the application that impacted its usability through SAW. Message sent 9/22/22 at 12:20 p.m. What is impacted? Users accessing the BI Launchpad (WebI) from Secure Access Washington (SAW) may receive an error when attempting to generate a report. Who is impacted? Users accessing the BI Launchpad (WebI) from SAW. Reporting Portal from SAW is not impacted. How does this impact customers? OFM is in the process of identifying the impact and will send an update when more information is available. When did the incident start? First reported on Sept. 14, 2022 at 2:25 p.m. Technical Notes: OFM is working with the vendor to fix the issue. Ref:INC0071224 This communication was sent to: OFM GovDelivery ER and HRMS topics Questions? OFM Help Desk HereToHelp@ofm.wa.gov 360.407.9100
