OFM Service Alert - Enterprise Reporting (ER) - Restored

Tuesday, March 5, 2024 - 07:49
OFM ITS Service Alert

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

Service has been restored.  ER users can now login and run reports.

When did the incident end?

Tuesday, March 5, 2024 at 7:39 a.m.

Reason for Outage:

A service was not responding and needed to be restarted.


What is impacted?

Enterprise Reporting (ER) is experiencing degraded service

Who is impacted?

Report Portal, BI Launchpad (WebI), and WWA is impacted.

How does this impact customers?

Users may not be able to login or run reports.

When did the incident start?

First reported on Tuesday, March 5, 2024 at 4:30 a.m.

Technical Notes:

OFM is investigating the issue and will communicate with users once the issue is fixed.  Ref: INC0118573

This communication was sent to:

OFM GovDelivery ER and HRMS topics.

Questions?

 

OFM Help Desk

     OFM Help Desk

     HereToHelp@ofm.wa.gov

     360.407.9100