OFM Service Alert - Enterprise Reporting (ER) - Restored

Monday, January 13, 2025 - 08:36
OFM ITS Service Alert

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

The issue has been fixed. Users can now login and run reports.

When did the incident end?

Monday, January 13, 2025 at 8:21 a.m.

Reason for Outage:

A connection setting was inadvertently changed. 


Message sent 1/12/25 at 8:12 a.m.

What is impacted?

Enterprise Reporting (ER) is experiencing degraded service.

Who is impacted?

Report Portal, BI Launchpad (WebI), and reports generated in WWA.

How does this impact customers?

Users may not be able to login or run reports.

When did the incident start?

Monday, January 13, 2025 at 7:30 a.m.

Technical Notes:

OFM is investigating the issue and will communicate with users once the issue is fixed.  Ref:INC0147060

This communication was sent to:

OFM GovDelivery ER and HRMS topics.

Questions?

 

OFM Help Desk

     OFM Help Desk

     HereToHelp@ofm.wa.gov

     360.407.9100