Service has been restored, and ER is now available for use. To fix the issue, SAP needed to restore the database from a backup taken on the night of 6/10/25. Due to this:
Jobs that were scheduled to run on 6/11/25 may run again.
Changes made in Report Portal or BI Launchpad on 6/11/25 may have been lost such as new accounts, password resets, and scheduling.
If you encounter any problems, please contact the OFM Help Desk for assistance.
We appreciate your patience during this outage and apologize for the impact it caused on business.
When did the incident end?
Wednesday, June 11, 2025 at 6:15 p.m.
Reason for Outage:
SAP is investigating the cause of the incident.
Message sent 6/11/25 at 4:24 p.m.
What has changed since last update?
SAP is still working on a fix. We do not anticipate service to be restored until later tonight (June 11) or tomorrow (June 12). Please do not access Report Portal or BI Launchpad (WebI) until you are notified when it is available.
Message sent 6/11/25 at 2:13 p.m.
What has changed since last update?
OFM has escalated the issue to our vendor. SAP is actively addressing a database issue. OFM will send an update when service has been restored. We apologize for any inconvenience this issue is causing.
Message sent 6/11/25 at 12:17 a.m.
What is impacted?
Enterprise Reporting (ER) is experiencing degraded service.
Who is impacted?
Report Portal, BI Launchpad (WebI), and reports generated in WWA.
How does this impact customers?
Users may not be able to login or run reports.
When did the incident start?
Wednesday, June 11, 2025 at 11:55 a.m.
Technical Notes:
OFM is investigating the issue and will communicate with users once the issue is fixed. Ref:INC0159388
