OFM Service Alert - Enterprise Reporting (ER) - Restored

Tuesday, November 21, 2023 - 13:00
OFM ITS Service Alert

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

Service has been restored. Users are now able to login and run reports.

When did the incident end?

Tuesday, November 21, 2023 at 12:43 p.m.

Reason for Outage:

A service was not responding and needed to be restarted.


Message sent 11/21/23 at 12:11 p.m.

What is impacted?

Enterprise Reporting (ER) is experiencing degraded service

Who is impacted?

Report Portal, BI Launchpad (WebI), and reports generated in FNS, SPS, CBS, ABS, RPM, TALS-AMR, ABR, PCHEES, CENEST, and WWA.

How does this impact customers?

Users may not be able to login or run reports.

When did the incident start?

Tuesday, November 21, 2023 at 11:37 a.m.

Technical Notes:

OFM is investigating the issue and will send an update when the issue is fixed or more information is available. Ref:INC0108993

This communication was sent to:

OFM GovDelivery ER, HRMS, FNS, SPS, CBS, ABS, RPM, and TALS-AMR topics.

Questions?

 

OFM Help Desk

     OFM Help Desk

     HereToHelp@ofm.wa.gov

     360.407.9100