OFM Service Alert - Enterprise Reporting (ER) - Restored

Monday, December 11, 2023 - 08:57
OFM ITS Service Alert

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

Service has been restored. Users are now able to run reports and scheduled reports should run on time.

When did the incident end?

Monday, December 11, 2023 at 8:30 a.m.

Reason for Outage:

OFM is investigating the reason for outage (RFO).


Message sent 12/11/23 at 07:50 a.m.

What is impacted?

Enterprise Reporting (ER) is experiencing degraded service

Who is impacted?

Report Portal, BI Launchpad (WebI), and reports generated in FNS, SPS, CBS, ABS, RPM, TALS-AMR, ABR, PCHEES, CENEST, and WWA are also impacted.

How does this impact customers?

Users may not be able to login or run reports.

When did the incident start?

Monday, December 11, 2023 at 6:53 a.m.

Technical Notes:

OFM is investigating the issue and will communicate with users once the issue is fixed.  Ref: INC0110537

This communication was sent to:

OFM GovDelivery ER, HRMS, FNS, SPS, CBS, ABS, RPM, and TALS-AMR topics.


Questions?

 

OFM Help Desk

     OFM Help Desk

     HereToHelp@ofm.wa.gov

     360.407.9100