There was one additional service that needed to be restarted that was causing reports to be stuck in a pending status. That step has now been completed and reporting should be working as expected. Thank you!
Message sent 6/5/24 at 8:45 a.m.
What has changed since last update?
Service has been restored. If your report failed, you will need to re-run it.
When did the incident end?
Wednesday, June 5, 2024, at 7:52 a.m.
Reason for Outage:
A service was not responding and needed to be restarted.
Message sent 6/5/24 at 7:43 a.m.
What is impacted?
Enterprise Reporting (ER) is experiencing degraded service.
Who is impacted?
BI Launchpad (WebI), Reporting Portal, and WWA users.
How does this impact customers?
Users’ scheduled reports are failing.
When did the incident start?
Wednesday, June 5, 2024, at 6 a.m.
Technical Notes:
OFM is investigating the issue and will communicate with users once the issue is fixed. Ref: INC0126837
