We believe this issue is related to changes that were made to the Report Portal yesterday (Sunday, September 28.)
Clearing the browser cache has resolved the issue for most users. Please try clearing your cache (your local IT can assist with this if needed) and then report back to let us know if that worked or not. We will continue to look into this to ensure we’ve addressed all reported issues.
Thank you!
Message sent 9/29/25 9:15 a.m.
What is impacted?
The Reporting Portal and BI Launchpad are experiencing degraded service.
Who is impacted?
Reporting Portal and BI Launchpad users.
How does this impact customers?
Users are unable to log in or access Enterprise Reporting systems.
When did the incident start?
Monday, September 29, 2025 at 6 a.m.
Technical Notes:
OFM is investigating the issue and will communicate with users when the issue is fixed. Ref:INC0167625
