OFM has completed the restoration of gender data in HRMS and MyPortal. The impacted field was Gender Designation for Health Insurance which can now be modified in HRMS and MyPortal. We have completed a data restore to mirror Gender Designation for Health Insurance prior to January 9, 2025 when this issue began.
Though this issue is resolved, agency action may be necessary. This could be for one of two reasons taking place from Thursday, January 9, 2025 through the data restoration period:
Personal Data (0002) infotype was created or updated.
A New Hire or Rehire was entered.
We are compiling a list of employees where OFM was unable to reach a determination. We will provide the list to agencies who have impacted employees as soon as possible.
If we contact your agency with employees to fix, you must validate and if necessary, correct the Gender Designation for Health Insurance field for employees listed.
If your agency receives interfaces from OFM or you are a WWA user, the jobs that ran last night will include corrected data.
Thank you for your patience as we worked through this issue. We apologize for any inconvenience
When did incident end?
Thursday, January 16, 2025 at 9:43 p.m.
Reason for Outage:
A planned change on January 9, 2025 caused the gender field to be incorrectly updated for some employees.
Message sent 1/16/25 at 2:41 p.m.
What has changed since last update?
OFM will begin correcting gender data at approximately 4 p.m. today. While we implement this fix, processors using PA30 may receive a notification stating, “Person is already being processed by user SYSPUD1”. If you receive this message, we ask that you delay updating the impacted employee for approximately 5 to 10 minutes and then try again.
As a reminder, we ask that youdo not change the gender field in MyPortal or HRMS until further notice.
Message sent 1/15/25 at 4:04 p.m.
What has changed since last update?
OFM is still in the process of fixing the issue. We anticipate it being fixed by COB Thursday, 1/16/25.
Do not change the gender field in MyPortal or HRMS until this issue is fixed.
If your agency receives interfaces from OFM, the jobs will run as expected tonight. Interfaces and WWA reports that use gender data will be incorrect for most employees until this issue is fixed.
Message sent 1/14/25 at 4:03 p.m.
What has changed since last update?
OFM has identified the problem and is in the process of fixing the issue. We anticipate the issue being fixed by COB Wednesday, 1/15/25.
Please do not change the gender field in MyPortal or HRMS until further notice.
If your agency receives interfaces from OFM, the jobs will run as expected tonight. Interfaces and WWA reports that use gender data will be incorrect for most employees until this issue is fixed.
Message sent 1/14/25 at 11:21 a.m.
What is impacted?
An issue in the My Demographic Data tile in MyPortal is causing the gender to possibly be incorrect in HRMS and WWA.
Who is impacted?
HRMS and WWA users.
How does this impact customers?
The gender fields from the Personal Data (0002) infotype or reports may have an incorrect value for employees (past or present) until this issue is fixed.
Please contact your employees to request them to not use the My Demographic Data tile in MyPortal until further notice.
When did the incident start?
January 9, 2025
Technical Notes:
OFM is investigating the issue and will communicate with users once the issue is fixed. Ref:INC0147254
This communication was sent to:
OFM GovDelivery HRMS Communications and HRMS Technical Contacts topics
