Payroll has successfully completed. HRMS and MyPortal are now available for use. Rather than waiting until the morning, we wanted to make it available to anyone who needs access today (June 7), but please be aware that there is limited technical support until 8 p.m.
For AFRS users that need to correct any errors, this is a reminder that AFRS is available Monday – Friday 6:30 a.m. to 7:30 p.m., Saturday 7:00 a.m. to 7:30 p.m., and Sunday 7:00 a.m. to 1:00 p.m.
For WWA users, the files that should have processed last night are currently being processed. If they are delayed on June 8, a BI Alert will be posted.
For Integration Services customers, data is continuing to be processed then sent accordingly.
All GAP files have been processed.
We recognize the impact this issue caused you and we thank you for your patience while we worked to restore service as quickly as we could.
When did the incident end?
Wednesday, June 7, 2023 at 4:54 p.m.
Reason for Outage:
A change to the 7-character ACH set to allow a double alpha letter inadvertently caused a significant delay to the payroll process resulting in a need to cancel the process. After cancelling, we applied a solution and restarted the payroll process then verified its successful completion.
Message sent 6/7/23 at 12:36 p.m.
What has changed since last update?
SAP provided a solution to fix the issue OFM encountered last night during ACH processing. HRMS will continue to be locked and unavailable most likely for the rest of the day while the remaining payroll processes complete. An update will be sent once HRMS is unlocked and available for use.
Message sent 6/7/23 at 8:03 a.m.
What is impacted?
Human Resource Management System (HRMS) is locked and unavailable until further notice due to a processing delay. There is a possibility that HRMS may not be available today and we apologize for any inconvenience this causes. OFM is actively working to restore service.
Who is impacted?
All HRMS and professional MyPortal users as well as AFRS, WWA, and Integration Services customers expecting data.
How does this impact customers?
HRMS users will remain locked until further notice and should refrain from accessing HRMS.
Professional MyPortal users will be unable to log into MyPortal until this issue is resolved.
AFRS, WWA, and outbound data recipients will not receive data until payroll processing has completed.
When did the incident start?
Wednesday, June 7, 2023 at 3:30 a.m.
Technical Notes:
An issue with ACH processing has occurred. OFM has contacted SAP for support to resolve this issue. OFM will send an update when the issue is fixed or more information is available. Ref:INC0093906
