Common Redline Errors
Procedure Updated:
Tuesday, September 10, 2024
Payroll redlines can be present for a number of different reasons and can be caused from changes across any module. Below is a list of the most common payroll errors with an identified solution.
If you are unable to identify a solution for a payroll redline, please email HereToHelp@ofm.wa.gov for assistance.
| Redline | Most Likely Cause | Most Common Solution |
|---|---|---|
| Assignment to feature PPMOD did not take place | A Gap in Basic Pay record dates | Select Overview on Basic Pay (0008) infotype to look for a gap or missing dates. |
| Division by zero not performed Calculation Rule ZPPF*/810 | Missing or incomplete Basic Pay (0008) infotype record. | View Basic Pay (0008) infotype records to verify there are hours entered in the WkHrs/Period field. Select Overview on Basic Pay (0008) infotype to look for a gap or missing dates. |
| EE is on 24/7 schedule with no 1223 entry | The employee is salaried 24/7 and there are no 1223 entries. | Place the employee in a schedule or correct CATS entry to 1223 instead of a different code (commonly see Wage Type 1200). |
| Hourly rate from I0554 for salaried EE | In Hourly Rate per Assignment (0554) infotype, the system has detected an hourly rate entry and the employee is salaried. | Check Hourly Rate per Assignment (0554) infotype as well as other hourly/salary settings for the employee, all entries must match. |
| Infotype 0210: W-4 for federal tax authority is missing. Period 000000, check date 00/00/00001. Please check Infotype 0210 | Entry or information within Withholding Info W4/W5 US (0210) infotype is either missing or it has a break in records. | Check Withholding Info W4/W5 US (0210) infotype information to make sure there is a complete history without breaks. |
| Jump from DAYPR to detailed log Incorrect generation of wage types | End User is running Schema U000 prior to executing Payroll Simulation. | Update Schema to ZP00 and continue Payroll Simulation. |
| Mid Per Percnt Chg Not Valid W/Man 1223 | The employee has a mid period percentage change and manual 1223/1423 entries were created in CATS to try to split it out. | Remove the 1223/1423s from CATS, run a Time Transfer, and build a schedule through schedule substitutions for the period. |
| Missing entry in table T5UGE Model for levy statement 0001 filing status 1 number of exemptions/dependents 00 | The employee has an IRS Tax levy, and the filing status on the order is missing a number. Must have at least 1 exemption. | Check the filing status exemptions in the Withholding Info W4/W5 US (0210) infotype. |
| Missing IT0234 Medical Aid Override Group | Missing or incomplete Add. Withh. Info US (0234) infotype. | Check Add. Withh. Info US (0234) infotype information to make sure there is a complete history without breaks. |
| Negative Gross Pay is not Allowed | Check for a negative gross adjustment in the period. If the employee has no pay, redline will present. Negative gross cannot be more than positive gross. | Check for adjustments or a negative gross in Additional Payments (0015) or Recurring Payments/Deductions (0014) infotypes. |
| Negative payments don’t include wage type 1003 | Check for an overallocation of the employee's time. | Compare CATS and the employee's schedule with the amount of hours that have been keyed. Add up all hours (work, sick, vacation, etc). Time entered cannot exceed hours scheduled. |
| Negative payments don’t include wage type 1706 | The employee is Directly Valued within their Basic Pay (0008) infotype record and Wage Type 1706 (Assignment pay) is present in Employee Remuneration Info (0210) infotype. | Directly Valued Employees cannot have Wage Type 1706 entries. Either Indirectly Value the employee or use a different Wage Type to pay the Assignment Pay. |
| No old results for garnishment XXXX in cluster RU for last 180.00 days | A Garnishment Adjustment Refund has been processed on a garnishment that is over 180 days old. | Delete the Garnishment Adjustment Refund, and process the refund manually within Additional Payments (0015) infotype using Wage Type 3100. |
| Not every unaccounted period is in current for employee Please update the earlies MD change date in Infotype 3 | Most commonly caused by an offcycle workbench reversal of a period which contained a retro. | This error cannot be corrected by the agency. Send an email to HereToHelp@ofm.wa.gov for assistance. |
| Payroll not possible because data is missing: No entry in table WPBP | WPBP infotypes have been end dated or have a break in the records. | Check Infotypes 0000, 0001, 0007, 0008, and 0027 to make sure they are complete. |
| Period Start 00/00/0000 before earliest pso.. RA run date 00/00/0000 | The Earl.Pers.RA Date has been set to a date which does not cover the periods processing. | Update the Earl.Pers.RA Date to begin with the date the redline is requesting. |
| Personnel no. 00000000 rejected because infotype 9 is missing | Missing or incomplete Bank Details (0009) infotype data. | Check Bank Details (0009) infotype information to make sure there is a complete history without breaks. |
| Retroactive accounting dat set by system, 00/00/0000, is before earliest possible retroactive accounting date 00/00/0000 | A change has been entered in the employee's Master Data which was effective dated prior to the Earl.pers.RA. Date. | Remove or adjust the Earl.pers.RA. Date to cover the entire retro period. |
| RFC connection BSI10-US-Tax for BIS Taxfactory version... | Basis error. | Send an email to HereToHelp@ofm.wa.gov for assistance immediately. |
| STOP: No rule in key… (all except ZADR) | A Rule is missing in production which will prohibit payroll from running for this employee. | Send an email to HereToHelp@ofm.wa.gov for assistance immediately. |
| STOP: No rule in key ZADR | Address (0006) infotype is missing, incomplete, or the Bank Details (0009) infotype does not have a "City" entry (caused from an incomplete address). Secondary cause is a retro to HRMS go-live. | Ensure that the employee has an active Address (1) for their entire working history. If retro to 2006 is in place, send an email to HereToHelp@ofm.wa.gov for assistance immediately. |
| Surcharge Exists with no Health Plan | A Tobacco Surcharge is entered on Benefits Medical Information (0376) infotype and the employee does not have an active Health Plan (0167) record. | Check Benefits Medical Information (0376) infotype and the Health Plan (0167) record to ensure the entries coincide with each other. |
| System could not determine the state for unemployment insurance. Please specify it in Infotype 0209 | Missing or incomplete Unemployment State (0209) infotype data. | Check Unemployment State (0209) infotype information to make sure there is a complete history without breaks. |
| Tax company XXXX with tax authority XX and tax type XXX does not exist! Please check View V_T5UTI. | Out-of-state (OOS) employees across different business areas, gaining agency not configured to process OOS. | Refer to Additional Steps for Out-of-State Employees – End Out-of-State Employee user procedure to ensure necessary infotypes have been ended or returned to Washington as appropriate. |
| Termination in operation ERROR GROSS PAY > $25K REQUIRES OVERRIDE | The employee's pay has exceeded the $25,000 safety check within one pay period. | If appropriate, create an Additional Payments (0015) infotype record using Wage Type 1199 with a Value of 1 within the pay period in which the employee has a redline. |
| Termination in operation ERROR More 12x x $ THAN BASE PAY $ CHK ABS | Too many hours (most likely 1222) have been keyed for the pay period in accordance with the hours available for work. | Check CATS, Absences, and 2010 to see if there are more hours being paid than hours available to the employee. |
| Termination in operation ERROR… Only 4 Splits Allowed | More than 4 payroll splits are present within the period. One full unbroken payroll period with no changes is one split. There cannot be more than 3 mid-period changes for the employee. | Reduce the number of splits (mid-period changes) in the period. Check Infotypes 0000, 0001, 0007, 0008, and 0027. To eliminate a split, the start date should be the first day of the period if appropriate. |
| Termination in operation error… Ret Plan End Date S/B End of Pay Period | The Savings Plan (0169) infotype record has been end dated incorrectly. | Update the Savings Plan (0169) records so they are delimited the last day of the pay period in which the employee is separating. |
| Termination in operation error…. No WT 1423 1st Partial Period | Missing a 1423 entry on the first working day of the period for the new or rehired employee. | Check CATS for the 1423 (hours worked) entry and ensure it is entered on the first working day of the period. |
| Termination in operation error…. Part time ee on 24/7 w/out 1223… | HRMS is requesting a single entry of 1223 to define the total scheduled hours for the employee for the pay period. | Check CATS for the 1223 (hours available) entry. |
| Termination in operation error…. Too much Additional W/H Adjust IT0210 | Too much Additional Withholding is attempting to process in comparison with the employee's pay. | Update the Withholding Info W4/W5 US (0210) infotype for the pay period with a lower Additional Withholding amount. |
| There is an absence in the inactive period! | An absence is present in a period in which the employee is not active. | Remove all absences dated within the inactive period. |
| Total 1423 Must Equal 1223 | The total of 1423s and 1223s do not match for the period | Check CATS for a difference in hours and make adjustments accordingly. |
| VEBA in DDNTK Please Fix | VEBA buyout is attempting to process in a period with no additional pay ro process mandatory PFML. | Employer must cover Employee PFML premiums. Create Additional Payment for full amount of PFML using Wage Type 3100. JV amount from agency program to credit GL 5199. |